At HardwareBora, we value your satisfaction and strive to ensure that every purchase meets your expectations. This Refunds and Returns Policy outlines your rights and our obligations in relation to the return, exchange, or refund of products purchased from our online store.

1. Eligibility for returns

We accept returns for most products within 7 days of delivery, provided that:

The item is unused and it’s still in the original packaging:

All original tags, labels, seals, and accessories are intact; and

You provide proof of purchase (such as your order confirmation or receipt).

2. Process for returning an Item

To initiate a return, please contact our Customer Care Team via [customercare@hardwarebora.com] within the return period.

Kindly provide:

• • Your order number.

• • A brief reason for the return

• • Clear photos of the item

Once your request is approved, we will provide you with return instructions and the return address.

Please ensure that the product is securely packaged to avoid damage during transit.

Unless the return is due to our error (e.g., wrong item, defective product, or damage during delivery), the cost of return shipping will be borne by the customer.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 5–10 business days through your original payment method (unless otherwise agreed).

Please note that:

Delivery fees and service charges are non-refundable.

Refund timelines may vary depending on your bank or payment provider.

4. Exchanges

We are happy to offer an exchange for the same item (in a different size, color, or variation) if stock is available.

5. Damaged or defective Products

If you receive an item that is damaged, defective, or incorrect, please contact us immediately—within 48 hours of delivery—and include supporting photos or videos.

We will arrange for a replacement, exchange, or full refund at no additional cost to you.

6. Late or Missing refunds

If you have not received your refund within the expected time frame, please first check with your bank or payment provider.

If the issue persists, contact us at [customercare@hardwarebora.com], and we will assist in verifying the status of your refund.

7. Contact us

If you have any questions regarding this policy or need assistance with a return or refund, please contact:

HardwareBora Customer Care Department

Email: customercare@hardwarebora.com

8. Legal Notice

This policy is governed by the laws of Kenya. Nothing in this document is intended to limit your statutory rights under the Consumer Protection Act (Cap. 46 of the Laws of Kenya).