When you visit or shop on our website, we may collect:
a) Personal Information
You provide this directly when you:
- Place an order
- Create an account
- Contact us
- Subscribe to emails
This may include:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Payment details (processed securely via third-party payment providers)
b) Automatic Information
We collect certain data automatically through cookies and analytics tools:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on site
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate about your order status
- Provide customer support
- Improve our website and services
- Send promotional offers (only if you opt in)
- Prevent fraud and secure transactions
- Comply with legal obligations
3. Legal Basis for Processing (Kenya Data Protection Law)
We process your data based on:
- Contractual necessity to fulfill your orders
- Your consent for marketing communications
- Legal obligations tax and regulatory requirements
- Legitimate interests fraud prevention and service improvement
4. Payment Information
We do not store full payment card details. Payments are securely processed by trusted third-party providers such as:
- M-Pesa
- Card processors
- Paystack
These providers follow strict security standards.
5. Cookies and Tracking Technologies
We use cookies to:
- Keep items in your cart
- Remember your preferences
- Improve website performance
- Analyze traffic
You can disable cookies in your browser settings, but some features may not work properly.
6. How We Share Your Information
We may share your data with:
- Delivery companies (to ship your order)
- Payment processors
- IT service providers
- Marketing tools (only with consent)
We do not sell your personal information.
7. Data Retention
We keep your data only as long as necessary to:
- Fulfill orders
- Comply with tax and legal obligations
- Resolve disputes
After that, your data is securely deleted or anonymized.
8. Your Rights Under Kenyan Law
Under the Data Protection Act, 2019, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent
9. Data Security
We use appropriate technical and organizational measures, including:
- SSL encryption
- Secure hosting
- Access controls
- Regular monitoring
10. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy. Updates will be posted on this page with a new effective date.
12. Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.